Live Arrival & Health Guarantee

We proudly offer a 100% Live Arrival Guarantee on all sugar gliders shipped through our approved live animal shipping partners. Every sugar glider is carefully prepared for travel to ensure it arrives safely, healthy, and stress-free.

Health Guarantee

7-Day Health Guarantee

All captive-bred sugar gliders purchased from us are covered by a 7-day health guarantee beginning at the time of delivery.

To qualify for this guarantee:

• Your sugar glider must be housed in an appropriate enclosure with proper diet, temperature, enrichment, and care.
• If requested, you may be asked to provide clear photos of the enclosure, sleeping pouch, food setup, and overall environment to verify proper husbandry.

Please research sugar glider care before purchasing. If you have any questions, we’re always happy to help before and after your purchase.

Our health guarantee is void if the sugar glider is kept in unsuitable conditions or receives improper care. We reserve the right to determine whether appropriate husbandry standards have been met.

Gender

We make every effort to accurately identify the sex of each sugar glider before it leaves our facility. While we are highly experienced, we cannot guarantee the sex of every animal, particularly with very young joeys.

Health

Every sugar glider is examined before shipment and is guaranteed to be free of visible signs of illness or injury at the time of shipping. Our sugar gliders are raised in clean, healthy environments and receive regular health monitoring.

As with any live animal, we cannot guarantee against illnesses or conditions that may develop after delivery due to stress, environmental changes, diet, or improper care.

Dead on Arrival (DOA)

Although extremely rare, any sugar glider that arrives deceased (DOA) must be reported within 3 hours of the documented delivery time.

To file a claim, you must:

• Contact us immediately.
• Provide clear photos or video of the sugar glider and shipping box.
• Leave the shipping box and all packaging unopened or unaltered until instructed otherwise.

Failure to report a DOA within the required timeframe may void the guarantee.

Reporting Other Concerns

If you notice any health concerns after your sugar glider arrives, please contact us within 24 hours of delivery.

Photo or video evidence may be required for all health-related claims.

We are committed to working with our customers to ensure every sugar glider has the best possible start in its new home and are always happy to answer questions regarding care, diet, housing, or acclimation.