Shipping Guidelines
Shipping Information
Product Shipping
Sugar Glider Home ships products throughout the United States using trusted carriers such as FedEx, UPS, USPS, and other reliable delivery partners.
We offer both Standard Shipping and Expedited Shipping. Orders are shipped using the fastest and most dependable carrier available for your location and selected shipping method.
Standard Shipping
Our Standard Shipping option provides dependable delivery at an economical rate.
Estimated delivery times:
- Continental U.S.: 2–7 business days
- Alaska & Hawaii: 5–10 business days
Expedited Shipping
Need your order sooner? Our Expedited Shipping option is available for most U.S. destinations.
Estimated delivery times:
- Continental U.S.: 1–3 business days
- Alaska & Hawaii: 2–5 business days
Many major metropolitan areas receive deliveries even sooner. Delivery times may vary depending on weather, holidays, and carrier operations.
Product orders are shipped Monday through Friday.
Cage & Habitat Shipping
Large cages, habitats, and other oversized items require special handling due to their size and weight.
Smaller habitats may ship through standard parcel carriers, while larger enclosures may require freight service. Shipping methods are determined based on the size, weight, and destination of each order.
Because oversized items exceed standard shipping limits, promotional free shipping does not apply to cages, habitats, or other freight-sized products.
Live Sugar Glider Shipping
The safety and well-being of our sugar gliders is our highest priority.
Live sugar gliders are generally shipped on Monday and Tuesday to help avoid weekend transit delays. In select cases, Wednesday shipping may be available depending on the destination.
Shipments are carefully scheduled based on weather conditions. Animals will not be shipped if temperatures are considered unsafe at either our facility or the delivery location.
Shipping Requirements
- A physical street address is required. We cannot ship live animals to P.O. Boxes.
- An adult must be available to receive and sign for the shipment.
- We will contact you before shipping to confirm someone will be available for delivery.
- Live animals are only shipped to locations served by approved overnight carriers.
Most live animal shipments are sent via FedEx Priority Overnight or another approved overnight service.
Every live animal shipment includes:
- Insulated shipping container
- Heat packs or cooling packs when necessary
- Safe and secure packing materials
- Clearly labeled live animal packaging
Some rural locations may require an additional transit day depending on carrier service availability.
Orders containing multiple animals may require larger shipping containers.
If overnight delivery cannot be safely provided to your location, we reserve the right to delay or decline shipment in the best interest of the animal.
Animal Reservations
Customers may reserve sugar gliders for future pickup or shipment.
- Short-term holds are available without a deposit.
- Extended holds require a deposit.
- Fully paid animals may be held for an agreed period before shipping or pickup.
Animals not collected within the agreed timeframe may be returned to available inventory. Boarding fees may apply for extended stays.
Deposits are non-refundable.
Local Pickup & Delivery
Where available, customers may choose local pickup or local delivery during checkout.
If local delivery is available for your address, it will appear as an option during checkout.
Please provide your preferred delivery day. If none is selected, we will schedule the earliest available delivery.
Deliveries are made to physical street addresses only.
If no one is available to receive a live animal, additional delivery fees may apply. Customers may also request contactless delivery for eligible non-live product orders.
Live animal deliveries are only completed when weather conditions are safe for transport.
While we strive to process orders as quickly as possible, same-day shipping or delivery cannot be guaranteed.
Shipping Policy
Estimated delivery times are not guaranteed and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.
Every order is carefully packaged to ensure products and animals arrive safely and in excellent condition.
If you have questions about shipping, live animal transportation, or delivery options, please contact our customer support team before placing your order.